Terms & Conditions

1. Agreement to Terms

These Terms & Conditions ("Terms") govern your use of the Russell in a Hussell, LLC ("RnH," "we," "us," or "our") website and your booking of any cleaning services from us. By requesting a quote, scheduling a cleaning, or otherwise using our Services, you agree to these Terms. If you do not agree, please do not use our Services.

2. Our Services

RnH provides residential and small-office cleaning services in and around Saint Joseph, Missouri, on a schedule and scope agreed to during your quote and walkthrough (one-time, weekly, bi-weekly, monthly, bi-monthly, quarterly, semi-yearly, yearly, move in/out, realtor listing prep, or holiday touch-up). The specific tasks performed on any visit are those discussed and agreed upon with you in advance; we're happy to adjust scope for future visits by request.

We offer personalized, one-on-one specialty services, including organization assistance, decluttering support, and maid services. All services are discussed and customized during your initial walkthrough evaluation. As your needs evolve, services can be adjusted at any time directly with the owner to ensure we continue "Cleaning to YOUR Needs."

3. Quotes & Booking

Quotes are provided after a 1:1 walkthrough or discussion with the owner and are based on the information and access provided at that time. Quotes may be adjusted if the actual condition, size, or scope of the space differs materially from what was described. Booking a visit constitutes acceptance of the quoted price and scope for that visit.

4. Access to Your Home or Office

You agree to provide safe and reasonable access to the property for the scheduled visit (e.g., a key, code, or someone present to let the crew in). If our crew cannot access the property at the scheduled time, we will contact you to reschedule.

Please secure or disclose to us any items of significant monetary or sentimental value, firearms, medications, or hazardous materials prior to a visit. We ask that pets be secured or accounted for during the visit for the safety of your pet and our crew.

5. Payment & Late Fees

Payment is due at the time of service unless another arrangement has been made directly with the owner. Accepted payment methods will be confirmed at booking.

For business and monthly paying clients, payment is due by the 15th of each month to avoid a late fee, as noted on your invoice and discussed at the time of your evaluation. If payments become consistently late, payment may be required prior to service to hold your spot with our teams. Arrangements can be made. Please contact the owner directly with any questions about your invoice or if your schedule requires flexibility.

We offer discounts for elders, military, veterans, and teachers, and an amazing referral program for past and present clients of RnH LLC. Ask the owner for details.

6. Rescheduling & Cancellations

We understand plans change. We ask for as much notice as possible if you need to reschedule or cancel a visit. We have no cancellation fees and no contracts with any of our clients.

7. Satisfaction & Re-Cleans

Your satisfaction matters to us. If something was missed or not up to the standard discussed at your walkthrough, please contact us within 24 hours of the visit so we can make it right, which may include a re-clean of the affected area at no additional charge.

8. Breakage & Damage

Our crews take care when working in your home or office. In the rare event that something is damaged during a visit, please report it to us as soon as you notice it so we can address it. RnH is licensed, bonded, and insured; claims for damage will be handled in accordance with that coverage. We are not responsible for damage caused by pre-existing wear, defects, or improperly secured items (e.g., unstable shelving, loose fixtures) that were not disclosed to us in advance.

9. What We Don't Do

For everyone's safety, our crews do not move heavy furniture or appliances, clean up biohazards (human or pet) or pest infestations, work at unsafe heights, or handle mold remediation. We also do not clean windows (beyond entry and exit door glass), clean inside vents or ductwork, shampoo carpets, or steam mop floors. These are not standard housekeeping services and are best left to licensed specialists. Per our insurance, we clean inside refrigerators and inside cabinets only during move in / move out and realtor listing prep visits. Inside cleaning of other appliances is part of standard service, and ovens are touched up twice a year at no additional cost. If a job requires something outside our normal scope, we'll let you know and can discuss whether it's something we're able to accommodate.

10. Photos & Marketing

We may take before-and-after photos of the spaces we clean to showcase our work (for example, on our website's Before & After page or social media). We do not use photos that would identify you, your family, or personally identifiable belongings without your permission. Let us know at the time of your visit if you'd prefer no photos be taken.

11. Respectful Workplace

We ask that clients treat our crew members with the same respect we expect them to show you. RnH reserves the right to decline or discontinue service to any client or location where our staff's safety or wellbeing is at risk.

12. Limitation of Liability

To the extent permitted by Missouri law, RnH's liability for any claim arising from our Services is limited to the cost of the visit in question. We are not liable for indirect, incidental, or consequential damages.

13. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted on this page with an updated date. Continuing to use our Services after changes are posted constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of the State of Missouri, without regard to its conflict-of-law principles.

15. Contact Us

Questions about these Terms can be directed to russellinahussell@gmail.com or (816) 273-8838.